25th – 28th April
2023

Atlantis, The Palm
Dubai
Sprinklr Source brings together the world’s top analysts and global business executives in a one of a kind knowledge sharing  and sourcing  experience.

TOGETHER WE WILL
– Explore the latest trends in customer experience management
– Discover new opportunities to serve and delight customers
– Unpack key capabilities needed for the future
– Share best practices with fellow thought leaders

Join us at Sprinklr Source23 at The Atlantis in Dubai from April 25-28!

Boris Evelson

Forrester
Vice President, Principal Analyst
Customer Service AI

Kate Leggett

Forrester
Vice President, Principal Analyst
Customer Service

Joe Stanhope

Forrester
Vice President, Principal Analyst
Marketing

Jessica Liu

Forrester
Senior Analyst
Marketing/Social

Rich Saunders

Forrester
Senior Analyst
Customer Experience

Max Ball

Forrester
Principal Analyst
Customer Service

Dan Gingiss

The Experience Maker
Author and CX Expert
Customer Experience

Mila D'Antonio

Omdia
Principal Analyst
Customer Service AI

David Myron

Omdia
Principal Analyst
Customer Service AI

Dave Michels

TalkingPointz
Principal Analyst
Customer Service

Howard Tiersky

FROM Digital
CEO and Author
Customer Experience

Ray Wang

Constellation Research
Principal Analyst
Customer Experience

Sheila McGee-Smith

McGee-Smith Analytics
Principal Analyst
Customer Service

Shep Hyken

Shepard Presentations
Author and CX Expert
Customer Experience

Lou Reinemann

IDC Research
Research Director
Voice of the Customer

Sudhir Rajagopal

IDC Research
Research Director
Customer Experience

Diane Myers

Metrigy
Principal Analyst
Digital Customer Experience

SPRINKLR CUSTOMER NAME COMPANY TITLE
Susana Rosa Roche Sr Social Media Capability Manager
Matt Viles Roche Head of Social Media and Digital
Yusuf Dashqooni Wasl Head of IT Business Solution
Gautam Anand HDFC Bank Ltd SVP, Head of Digital Banking
Tejal Patel Cisco Senior Director, Digital Media
Bastien Parizot Reckitt Global Head of Tech & Digital
John Leighton EasyJet Head of Customer Care
Eduardo Matos Etihad Airways Director Customer Care
Blane Chapman Jaguar Land Rover Global Head of Social Media
Welcome at Atlantis The Palm
 Reception Dinner
8:00 Breakfast at Saffrom Restaurant- Atlantis
9:00 Welcome
9:20 – 10:00 Keynote: Ragy Thomas, Founder and CEO
10:00 – 10:45 Unified-CXM Platform: Pavitar Singh
10:45 – 11:00 Break
11:00 – 11:30 Analyst Panel
11:30 – 12:30 Sprinklr Service
12:30 – 13:15 Lunch
13:15 – 13:45 Sprinklr Insights
13:45 – 14:15 Sprinklr Social
14:15 – 14:45 Sprinklr Marketing
14:45 – 15:00 Break
15:00 – 15:30 Customer Presentation: HDFC
15:30 – 16:00 Customer Presentation: Roche
16:00 – 16:30 Customer Panel: Arun Pattabhiraman
16:30 – 16:40 Wrap-up
17:30 – 18:45 Transport to dinner
Dinner in the desert at “Sonara Camp”(Mandatory to Carry Passport)
8:00 – 9:00 Breakfast
9:00 – 9:15 Opening By Paul Herman
9:15 – 10:00 Opening Keynote By Ragy Thomas
10:00 – 10:15 Break
10:15 – 10:45 UCXM by Pavitar
10:45 – 11:15 Care
11:15 – 12:15 Lunch
12:15 – 14:00 Breakouts
14:15 – 16:15 Sprinklr Studio Sessions Open
16:15 – 17:00 Closing Keynote
Dinner in the desert at Sonara Camp
8:00 – 9:00 Breakfast at Saffrom Restaurant
9:00 – 10:30 Customer Advisory Board at Andes Boardroom
9:00 – 10:30 Analyst “Ask-me-anything” at Spice Junior Ballroom & Podcast Suite
10:30 – 10:45 Break
10:45 – 11:15 Analyst | Customer Meetups
11:15 – 12:30 Wrap-up
12:30 – 13:15 Lunch

Lunch at “Atlantis, The Palm”

Helicopter Aerial Tour of Dubai (optional)

Sunset on “Burj Khalifa” (optional)

Shopping at “Dubai Mall”(optional)

Dinner at “En Fuego at  Atlantis, The Palm” (optional)

Departure
Welcome at Atlantis The Palm
 Reception Dinner
8:00 Breakfast at Saffrom Restaurant- Atlantis
9:00 Welcome
9:20 – 10:00 Keynote: Ragy Thomas, Founder and CEO
10:00 – 10:45 Unified-CXM Platform: Pavitar Singh
10:45 – 11:00 Break
11:00 – 11:30 Analyst Panel
11:30 – 12:30 Sprinklr Service
12:30 – 13:15 Lunch
13:15 – 13:45 Sprinklr Insights
13:45 – 14:15 Sprinklr Social
14:15 – 14:45 Sprinklr Marketing
14:45 – 15:00 Break
15:00 – 15:30 Customer Presentation: HDFC
15:30 – 16:00 Customer Presentation: Roche
16:00 – 16:30 Customer Panel: Arun Pattabhiraman
16:30 – 16:40 Wrap-up
17:30 – 18:45 Transport to dinner
Dinner in the desert at Sonara Camp
(Mandatory to Carry Passport)
8:00 – 9:00 Breakfast at Saffrom Restaurant
9:00 – 10:30 Customer Advisory Board at Andes Boardroom
9:00 – 10:30 Analyst “Ask-me-anything” at Spice Junior Ballroom & Podcast Suite
10:30 – 10:45 Break
10:45 – 11:15 Analyst | Customer Meetups
11:15 – 12:30 Wrap-up
12:30 – 13:15 Lunch

Lunch at “Atlantis, The Palm”

Helicopter Aerial Tour of Dubai(optional)

Sunset on “Burj Khalifa” (optional)

Shopping at “Dubai Mall”(optional)

Dinner at “En Fuego at  Atlantis, The Palm” (optional)

Departure







    Drew Tambling

    Sr. Director- Analyst &
    Influencer Relations

    Mara Schoeppner

    Director Customer
    Marketing | Advocacy